Unused goods, in new condtition, supplied within 7 working days after the date of delivery can be returned at the customers expense* for a full refund or exchange. If the reason for return is that the goods are either defective or incorrectly supplied, we will arrange for the goods to be collected/swapped over at our expense, or if agreed with ourselves in advance, for smaller items we will refund the standard rate return postage. Items returned after seven days may be subject to a 30% handling/restocking charge.**
Before any goods can be returned you must notify us within 7 working days after the day of recept of goods by letter, fax or email.
Any goods cancelled under the Distant Selling Regulations must be returned to us before a refund can be made.
Unless the goods supplied were either defective or incorrectly supplied, the outward carriage charge will not be refunded and any costs associated with return carriage will be deducted. If the goods returned are not received by us in (a) their original packaged condition, (b) damaged, (c) misused, (d) show obvious signs of use or with (e) parts missing, we reserve the right to contact you and make an appropriate deduction off the original purchase price.
Items returned must be packaged in their original packaging. They must also be packaged securely in a similar way to how they were sent in order to avoid damage in transit. If the goods arrive with us in a damaged state due to the customer not taking reasonable care to ensure the goods were securely packaged it will be deemed to be the responsibility of the customer.
Returned special order items are subject to a 30% handling/re stocking charge.
* Please be aware that the cost of arranging collection of items by our carriers can be more than the original cost of delivery. If goods were received as one package they must also be returned as one package.
** We do not offer refunds on snow chains that are ordered online and collected from our Borough Green Store unless they are deemed defective or are incorrectly supplied as a result of an error made by us.
Your consumer statutary rights are not effected by the contents of this page
Please note our full Terms & Conditions can be viewed on the Terms & Conditions page.
Orders from this web site are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 7 working days after the day you receive the goods.
These Terms & Conditions are subject to change without prior notice