UK Delivery Information
Orders received on our snowchains.co.uk web site are normally dispatched as soon as possible and usually via DPD. Orders placed during evenings and over weekends and public holidays are normally dispatched the following working day.
It is important that the delivery details given are accurate to avoid the carrier being unsuccessful in attempting delivery.
If delivery has not been accepted after the 1st attempt – in order to re-attempt, a further delivery may incur an additional charge. Delivery instructions are recommended and can be added to the package to assist delivery. It is advisable to make these instructions as clear and precise as possible, and it is important to give an all hours phone number, in case the carrier needs to make contact with you.
Should the goods not be accepted by the customer upon delivery, and our carrier is used to return the item(s), then a minimum return delivery charge of £15 will apply and any additional costs incurred will be deducted from the refund.
* Delivery Costs
- Standard Shipping
- Orders over £100 (normally within three to five working days) – Free **
- Orders below £100 (normally within three to five working days) – £7.95
- Express Delivery (normally within one to three working days)* – £15.95
- Highlands & Islands (including Northern Ireland, Channel Islands & Isle of Man) – £35.00
- Isle of Wight – £10.00
* Please note that whilst, in most instances, Priority Dispatch deliveries will normally arrive the following working day, this cannot always be 100% guaranteed. As with all carriers, very occasionally, delays may occur for logistical and other reasons beyond their control. In such cases the goods would normally arrive the next working day. We cannot be held responsible for any delivery delays arising from matters occurring outside our control.
** Excluding Highlands & Islands & some remote postcodes.
Missing, Incomplete or Damaged Products
If an order is for several items it is possible that it will have been sent in more than one package as a multiple consignment.. The number of parcels sent is marked on the delivery label eg. 1 of 2 & 2 of 2 etc. Please check all goods carefully upon delivery. If you feel any part of the order is missing or damaged, please contact us as soon as possible within 24 hours, either by telephone or email, so that we can check the status with the carrier.
Items are checked over by us prior to despatch and then securely packaged for delivery. If on receipt the packaging appears to have been damaged in transit, you must sign the carrier’s delivery note as “Parcel(s) received damaged”. If you cannot check the condition of the goods, please do not sign for the delivery! If you sign for the delivery, you are accepting responsibility for it! We advise inspecting the goods whilst the delivery driver is present. If you open the package and find something has been damaged, please either telephone us on 01732 884408 or email us at email@example.com, as soon as possible within 24 hours of receipt of the goods. This is necessary to comply with the very short time frame and conditions that all third party carriers allow for claims to be made. We will then liaise with both the customer and the carrier and arrange for any damaged goods to be picked up and swapped over. In such instances all packaging materials must be retained in case the carrier wishes to inspect the packaging and goods in validation of a claim.
Please note that due to carriers’ terms and conditions of carriage, any item that is requested by the customer to be left without a signature is left totally at the customer’s risk. We, nor the carrier, will accept liability for damage or loss of a package or its contents if it has been left without a signature at the customers’ request.
Where a customer has requested that goods are to be delivered to a company, business or third party address, Snowchains Europroducts deem that the goods have been received by the customer once a signature has been given by a person at that address. At that point, Snowchains Europroducts cannot be held responsible for any subsequent loss or damage to the goods.
Collection from Store (Click & Collect Service)
All Items can be ordered online to be collected from our Borough Green store during weekday business hours.
Please note that items ordered from snowchains.co.uk are sold and shipped from the United Kingdom. For deliveries to destinations outside of the European Union the UK VAT tax is deducted in the checkout. In addition to the appropriate shipping charges, for destinations outside the European Union, you will be responsible for paying any local taxes or import duties that may be associated with your purchase. By placing your order you are agreeing to the above terms. Any delays resulting from items being held by Customs is not included in the shipping time estimate.
Many items are available for International Delivery. In most cases the delivery cost shown at the checkout is applicable to the order but in some cases due to the size and weight of the consignment, it may be necessary to incur a surcharge. Should this be the case you will be contacted by email before the order is processed. In certain cases we can often reduce the cost of shipping international orders for small lightweight items. Where this is possible the reduction will be made when the order is processed by ourselves.
If for any reason delivery is not made or the item is not required, and the parcel is returned to us, all return carriage costs will be the responsibility of the customer.