Delivery Details
UK Delivery Information –
Orders received on our snowchains.co.uk web site are normally dispatched as soon as possible and usually via DPD.
It is important that the delivery details given are accurate to avoid the carrier being unsuccessful in attempting delivery.
If delivery has not been accepted after the 1st attempt – in order to re-attempt, a further delivery may incur an additional charge. Delivery instructions are recommended and can be added to the package to assist delivery. It is advisable to make these instructions as clear and precise as possible, and it is important to give an all hours phone number, in case the carrier needs to make contact with you.
Should the goods not be accepted by the customer upon delivery, and our carrier is used to return the item(s), then a minimum return delivery charge of £15 will apply and any additional costs incurred will be deducted from the refund.
* Delivery Costs
- Standard Shipping
- Orders over £100 (normally within three to seven working days) – Free **
- Orders below £100 (normally within three to seven working days) – £8.00
- Highlands & Islands (including Northern Ireland, Channel Islands & Isle of Man) – £25.00
- Isle of Wight – £10.00
** Excluding Highlands & Islands & some remote postcodes.
Missing, Incomplete or Damaged Products
If an order is for several items it is possible that it will have been sent in more than one package as a multiple consignment.. The number of parcels sent is marked on the delivery label eg. 1 of 2 & 2 of 2 etc. Please check all goods carefully upon delivery. If you feel any part of the order is missing or damaged, please contact us as soon as possible within 24 hours, either by telephone or email, so that we can check the status with the carrier.
Items are checked over by us prior to despatch and then securely packaged for delivery. If on receipt the packaging appears to have been damaged in transit, you must sign the carrier’s delivery note as “Parcel(s) received damaged”. If you cannot check the condition of the goods, please do not sign for the delivery! If you sign for the delivery, you are accepting responsibility for it! We advise inspecting the goods whilst the delivery driver is present. If you open the package and find something has been damaged, please either telephone us on 01732 360638 or email us at [email protected], as soon as possible within 24 hours of receipt of the goods. This is necessary to comply with the very short time frame and conditions that all third party carriers allow for claims to be made. We will then liaise with both the customer and the carrier and arrange for any damaged goods to be picked up and swapped over. In such instances all packaging materials must be retained in case the carrier wishes to inspect the packaging and goods in validation of a claim.
Please note that due to carriers’ terms and conditions of carriage, any item that is requested by the customer to be left without a signature is left totally at the customer’s risk. We, nor the carrier, will accept liability for damage or loss of a package or its contents if it has been left without a signature at the customers’ request.
Where a customer has requested that goods are to be delivered to a company, business or third party address, Snowchains.co.uk deem that the goods have been received by the customer once a signature has been given by a person at that address. At that point, Snowchains.co.uk cannot be held responsible for any subsequent loss or damage to the goods.
Collection from Store (Click & Collect Service)
We are located in Tonbridge, Kent, UK (click here for contacts & address).
International Delivery
Regretfully we no longer dispatch to addresses outside of the UK & Ireland.
